Customer Service

Ingram Micro puts customer experience front and center.

Providing a high-quality customer experience is critical to the success of everyone in the value chain.

Important to us

If we can’t deliver the customer service you need and expect, you can’t give your customers the experience they anticipate.

Our role

You can become more efficient because we understand your operations, challenges and target audience.

Invest in you

Take time to learn about and maximize the customer service options available to you.
SUPERIOR SERVICE IS AN OPERATIONAL IMPERATIVE

Important to you

Customer experience can make or break a business:
  • News of bad customer service reaches more than twice as many people as praise for a good experience.
  • Loyal customers are worth up to 10 times their first purchase.
  • It costs six to seven times more to acquire a new customer than to keep an existing one.
TAILORED SERVICE TO REMOVE THE ROADBLOCKS

Reduce your effort

Support through each stage:
  • Pre-sales support—advice to get off on the right foot
  • Return and replacement support—issues quickly remedied
  • Technical support—deploy solutions effectively
  • Online resources—save time and effort
INVEST A LITTLE TIME IN YOUR FUTURE TODAY

Time well spent

You can’t use services you don’t know exist:
  • Most partners only use a fraction of what’s available to them.
  • Study our portfolio of service and support options.
  • Frequent new offerings enhance the customer experience.
Learn more about how Ingram Micro’s customer service shortens the sales cycle.

Let Ingram Micro shorten the sales cycle.